Return & Refund Policy

 

At Grace’s Jewels, we want you to love your jewelry. If for any reason you’re not completely satisfied, we offer a hassle-free return and refund policy. Please review our guidelines below.

For any return inquiries, contact us at info@graces-jewels.com.

1. Eligibility for Returns

We accept returns on eligible items within 30 days of delivery. To qualify for a return:

  • The item must be unused, unworn, and in its original packaging.
  • The item must be free of damage, scratches, or alterations.
  • Custom-made or personalized jewelry is final sale and non-refundable.

2. How to Initiate a Return

  1. Contact Us: Email info@graces-jewels.com with your order number.
  2. Receive Instructions: Our team will provide return shipping details.
  3. Ship the Item: Securely package the item and send it using a trackable shipping service.
  4. Refund Processing: Once we receive and inspect the return, we will process your refund within 5 business days.

3. Refunds & Processing Time

  • Approved refunds will be issued back to the original payment method.
  • It may take 5 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to a product defect or error on our part.

4. Exchanges

  • We offer exchanges if you would like to swap your item for a different piece.
  • The new item will be shipped once we receive and inspect your return.
  • If the new item is of higher value, you will need to cover the price difference.

5. Non-Returnable Items

The following items are not eligible for return or refund:
❌ Custom-made or personalized jewelry.
❌ Earrings (for hygiene reasons).
❌ Gift cards or promotional items.
❌ Items returned after the 30-day return window.

6. Damaged or Defective Items

We take quality seriously. If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery with photos of the issue.
  • We will arrange a free replacement or refund, depending on availability.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
  • We recommend using a trackable shipping service to ensure safe delivery.

8. Cancellations & Order Changes

  • Orders can be canceled or modified within 24 hours of purchase.
  • Once an order is processed, we are unable to cancel or modify it.

9. Return Policy Updates

We may update this policy at any time. The latest version will always be available on our website.

📩 Questions? Email us at info@graces-jewels.com.